Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@sisdore.com. Please note that returns will need to be sent to the following address: 

Recipient: Li Chang Yu

Address: Zhenzhong xiaoqu, Ligezhuang Town, Jiaozhou City, Qingdao City, Shandong Province, China 266316

Tel: +86 15621101652

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@sisdore.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

European Union 30 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Unless the product itself is defective, you will be responsible for the round-trip shipping costs. Generally, we do not accept returns or exchanges for hair that is not in its natural color or shade 613, or for hair with a straight or body wave texture. Should you insist on a return or exchange, a 20% deduction from the total order amount will be applied.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom hair colors/patterns/density (such as special orders or customized wigs/bundles/closures/frontals),  Please get in touch if you have questions or concerns about your custom order.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

For in-stock hair like natural black hair or #613 blonde hair (straight and body wave only), we accept a full refund. For custom hair orders like colored hair or other hair textures except for straight and body wave, once production starts and you need a cancellation or refund, we will deduct 20% of the total payment. 
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.